Policies
Shipping, returns, payment and privacy.
The short version of how ordering a Coffee Carts LA cart works.
Shipping & delivery
Carts are built to order. Your production window is confirmed with your order. Southern California addresses are delivered and set up for a flat $50, which includes on-site setup, a full break-down for transport, and a one-hour training and Q&A. Everywhere else in the United States ships crated and insured by UPS or FedEx; the rate is confirmed for your ZIP code before you pay. Please inspect the cart on arrival and note any shipping damage on the delivery receipt before signing.
Returns & cancellations
Every cart is built to order. You may cancel for a full refund before your build enters fabrication. Once fabrication begins, any refund covers the work not yet performed, less materials and labor already committed. Cancellations are handled in writing and refunds return to your original payment method. Carts are covered against manufacturing defects in the frame, water system and hardware for 90 days from delivery; we will repair or replace defective parts. Normal wear, cosmetic marks, water damage from improper winter storage, and damage caused in transit after a clean delivery receipt are not covered.
Payment
Custom carts are paid in full at checkout. The total you see includes the base cart, every selected upgrade, branding, applicable sales tax and any confirmed delivery or shipping charge. There is no deposit and no balance due later. Card payments are processed by Stripe on their secure checkout, and we never store card details. Prices are listed in US dollars.
Privacy
We collect only what you give us on this site: your name, email, phone number, delivery address and any notes you add to an order or question. We use it to quote, build and deliver your cart and to answer your questions. We do not sell your information. Payment details are handled by our payment provider and never stored on this site.